Refund policy

Last updated 1 October 2026

Our 14-day promise

Not for you? Reply to your order email within 14 days of purchase and we'll give you a full refund. You don't need to give a reason. This applies to the Planaroo app and to Business Packs.

You can also ask by email at hello@planaroo.com.au or through our contact form: shop.planaroo.com.au/pages/contact

Your rights under the Australian Consumer Law

Our 14-day promise is on top of your rights under the Australian Consumer Law, which can't be excluded. If the product has a major problem, you're entitled to a remedy, such as a refund, even after the 14 days. If it has a minor problem, we'll fix it within a reasonable time or refund you.

How we process refunds

• We refund the full amount you paid, including GST.
• The money goes back to your original payment method, through Shopify.
• If you used a discount code, we refund the amount you actually paid.
• We aim to process your refund within 2 business days of your request. Your bank or card provider may then take a few business days to show it.

After a refund

Please stop using the app and delete the bonus spreadsheet. If you bought a Business Pack, please stop giving out your business code.

Contact

Planaroo is sold by Siezar De Waal, sole trader, ABN 36 318 413 406, Cairns, Queensland.

Email: hello@planaroo.com.au